After completion of every project, we ask our customers to grade our performance.    
Below are the results since January 2006 (the inception of the program).                       

Rating: Rate SCFM on scale of 1 (Poor).......10 (Excellent)

Survey Questions:

1. Meeting your compression design, application and operational expectations.
2. Meeting your timeline expectations for all phases of this project.                       
3. SCFM team's responsiveness to your needs during all phases of this project.  
4. The professionalism and capabilities of the SCFM team.                                       
5. Your rating of the overall performance of SCFM regarding this project.              

Average Customer Satisfaction Survey Results 

Question  1      2      3      4      5    Aver. 

2006       8.0   7.5   8.0   7.5    7.0    7.6 

2007       8.0   8.0   8.0   7.0    7.5    7.7 

2008       9.0   8.5   9.0   9.5    9.0    9.0 

2009       9.0   8.0   10.0  9.0   9.0    9.0

All surveys files are available at SCFM for inspection

 

Customer Commments

“The project involved the upgrade of two existing units at our compressor station. In 2004 SCFM had completed a similar upgrade of two units. I believe that those involved in the project worked hard to meet and/or exceed our expectations. Thank you.”

“Rapid response to our needs.”

“Project Engineer did a great job.”

"The machines are performing as advertised."

"Thank you all for the fine finished result.  It has accomplished our goals."

"All of the field folks have expressed how satisfied they are with the operation of this compressor."

"Start up support was excellent."

"I feel you all do a great job in customer support."

                 - Striving for excellence in everything we do -